SHIPPING & RETURNS

Effective Date: August 2026

This Shipping & Returns Policy applies to purchases made through Salt & Gold Studios, a division of Haus of Luna Sinclair, via our website and authorized sales channels, including Instagram Shop.

Shipping & Returns

At Salt & Gold Studios, every collection is handcrafted to order in our Florida studio. Because each set is individually created, production begins only after your order requirements have been completed.

Production

Each Salt & Gold collection is made specifically for you.

For first-time clients, production begins after:

  • Your order has been placed.

  • Your Signature Fit Profile has been submitted and reviewed.

  • Payment has been successfully processed.

Returning clients with an existing Signature Fit Profile may proceed directly to production after purchase.

Current production estimates are displayed on each product page and may vary during collection launches, holidays, or periods of increased demand.

Shipping

Once your collection has been completed, it will be carefully packaged in our Signature Trinket Box and shipped using the shipping method selected during checkout.

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times provided by shipping carriers are estimates and cannot be guaranteed.

Shipping Address

Please verify your shipping address before completing your order.

Salt & Gold Studios is not responsible for delays or additional shipping costs resulting from incorrect addresses provided during checkout.

If you notice an error, please contact us immediately. Address changes may not be possible once production or shipping has begun.

Lost or Delayed Packages

Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

If your package appears to be lost or significantly delayed, we encourage you to first contact the shipping carrier using your tracking information.

If additional assistance is needed, please contact our studio and we'll do our best to help.

Damaged Orders

If your order arrives damaged, please contact us within 5 calendar days of delivery.

Please include:

  • Your order number

  • Photographs of the packaging

  • Photographs of the damaged items

We will review each situation individually and determine the appropriate resolution.

Returns & Exchanges

Due to the custom-made and hygienic nature of handcrafted nail collections, all sales are final.

We do not accept returns or exchanges on completed orders.

Cancellations

Orders may be canceled within 12 hours of purchase, provided production has not begun.

Once production has started, cancellations are no longer available.

Questions

If you have questions regarding your order, shipping, or production timeline, please contact us through our Contact page.